Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We appreciate your understanding that all sales for custom branded orders are final. That said we will certainly try our best to work with you to resolve any issues so everyone leaves with a smile! 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@upflyga.com. Please note that returns will need to be sent to the following address:

FLYGA LLC
3118 Washington Blvd
PO Box 101564
Arlington, VA 22201

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package, or we may just refund you the purchase price, less shipping costs and let you keep the product so you can give it to a family member or friend. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@upflyga.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom branded products are non-returnable. That said, we will do our best to work with you to find a solution so we all end with a smile on our faces. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@upflyga.com.